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True Colors THEATER

TRUE COLORS FILM FESTIVAL – FAQs

Frequently Asked Questions

Q. Is the online festival available to me?

Films on The Projector Plus are available to stream for free in Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Democratic People’s Republic of Korea, Hong Kong, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Republic of Korea, Saudi Arabia, Singapore, Sri Lanka, Syrian Arab Republic, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, and Yemen.

Filmbankmedia bonus program is only available to viewers in Japan and Singapore.

Films on Vimeo are available to stream for free by viewers all over the world, except for viewers in China, Cuba, Hong Kong, Indonesia, Iran, Democratic People’s Republic of Korea, Sudan and Syrian Arab Republic.

Q. How accessible is this festival?

All films come with English subtitles. Japanese subtitles are available for selected films. Audio Decription in English is available for one film only, Feeling Through.

Q. Do I have to pay?

No, you can watch all the films as part of the True Colors Film Festival for free!

Q. Where can I stream the films? What are the streaming platforms for True Colors Festival 2021?

The Projector Plus: You will have to register for an account to stream our film selections there. Registration is free. Films on The Projector Plus are available to stream for free in Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Democratic People’s Republic of Korea, Hong Kong, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Republic of Korea, Saudi Arabia, Singapore, Sri Lanka, Syrian Arab Republic, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, and Yemen.

Virtual Screening Room from Filmbankmedia: Available for viewers in Japan and Singapore only. Register here.

Vimeo: No registration required. Films on Vimeo are available to stream for free by viewers all over the world, except for viewers in China, Cuba, Hong Kong, Indonesia, Iran, Democratic People’s Republic of Korea, Sudan and Syrian Arab Republic.

Streaming on The Projector Plus: Creating an account

Q. How do I create an account?

Register for free here. There is no subscription fee.

Q. When should I create an account?

You can create an account anytime. We advise that you create your account before the start of the festival (December 3) so that we can assist you before the festival begins in the unlikely event that you may experience issues.

If you have any issues creating an account, please email: info@theprojector.sg

Q. Why do I need to enter my date of birth when creating an account?

The Projector Plus is based in Singapore, and is subject to the regulation of the Infocomm Media Development Authority of Singapore (IMDA), which stipulates that viewers may only watch rated content according to their age. The Projector Plus collects your date of birth to ensure compliance with regulations. By agreeing to their Terms & Conditions, you confirm that the date of birth you provide is your true date of birth.

Q. Why do I need to create a pin?

This will enable you to watch R21 content (content restricted to ages 21 years and up), provided you are of age to do so.

Choose a memorable 4-digit pin, and don’t share it with others.

Q. Why do I have to input the pin to see some trailers?

The Infocomm Media Development Authority of Singapore (IMDA), which The Projector Plus is subject to, requires that all R21 content, including trailers and features of film, be accessible only via a valid R21 pin.

Q. How many times can I watch the film?

You can watch the film as many times throughout the festival period.

Q. I tried to create an account, but nothing happens when I click “Create Account”. What do I do?

Check that you have not used spaces or special characters in the information you have filled in:

E.g., First Name: XXX XXX – Omit spaces in your first or last name.
E.g., Password: p@ssword! – The system only accepts Alphanumeric passwords.

Q. I forgot my password, what do I do?

Simply click Forgot Your Password on the Sign In Page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Q. I would like to change my password, how do I do that?

Login to your account, go to My Account and you will be able to change your password.

Q. I forgot my pin, what do I do?

Login to your account, go to My Account and you will be able to change your pin

Q. I would like to change my pin, how do I do that?

Login to your account, go to My Account and you will be able to change your pin

Streaming on The Projector Plus: Technicalities

Q. What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. Linux devices are not supported and will not work. You will need a broadband or fiber internet connection. Dial-up will not work.

Windows 7, Windows 8.1 or Windows 10. Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. Internet Explorer on Windows 7 is no longer supported.

Macs running OSX 10.12 or later. Google Chrome, Firefox, Safari or Opera.

We recommend using the latest version of your browser as earlier versions may not be supported. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections, as we cannot guarantee consistent HD streaming on ADSL.

Q. Can I watch the content on my mobile devices?

Yes, you can watch the content using Chrome and this requires Android 6.0 or later or on Safari and this requires IOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Q. Can I watch the content on my SmartTV?

You can, please set it up as such:
– Use screen mirroring between your device and TV
– Connect a HDMI cord from your laptop to TV
– Use your Smart TV web browser

Q. How do I watch content using Chromecast from Chrome?

Make sure you have connected your Chromecast to your TV and WIFI network then follow the steps below. Your device must be connected to the same WIFI network as your Chromecast. For more information or assistance connecting your Chromecast to your TV and/or WIFI network, see this link.

a) Ensure you’re using the latest version of Chrome by navigating to Settings > About Google Chrome > and update your Chrome browser to the latest version, if necessary. If you’re having trouble, here’s how to update Chrome.
b) In Chrome browser go to the film and start playing the content
c) Select the cast icon in the bottom right hand corner
d) Select your Chromecast device
e) The film will start playing on your Chromecast device

Q. Why can't I watch on my mobile/TV and my laptop at the same time?

As part of our anti-piracy security, our technology disables the simultaneous streaming of a film across devices.

Q. The film is stalling, and I am stuck at buffering, what do I do?

If your internet connection is poor or inconsistent, you may experience problems during playback. Please ensure you are not downloading other content simultaneously. It may be best to restart your computer and try streaming on an incognito browser.

Q. I’m based in one of the countries listed in Asia, but it says the film is not available in my region, why?

All films are not available in China and North Korea.

Further, please do not use VPNs, or your work laptop to watch the films. If you’re using neither, please try with another device. Occasionally, you may just need to clear your cache and refresh your browser. The film streams are going through several layers of anti-piracy security before being allowed to stream and sometimes this results in a false error message regarding the region.

Streaming on Virtual Screening Room from Filmbankmedia

Q. How do I login?

First, you will need to register here.

Zootopia
29 Oct: Start of registration
30 Nov: Last day of registration
1 Dec: Link for the Virtual Screening Room from Filmbankmedia, username and password will be sent

Nomadland
29 Oct: Start of registration
7 Dec: Last day for registration
8 Dec: Link for the Virtual Screening Room from Filmbankmedia, username and password will be sent

Click on the link for the Virtual Screening Room from Filmbankmedia that was sent to you and log-in using the username and password.

Q. I’m at the login page and the username/password aren’t recognised

Are you on VPN? If you are, please disconnect as users cannot be on any VPN (or similar) and must not hide their IP location information.

Check that you have entered your username and password correctly with no spaces.
Username: ‘cinema’ with 6 numbers. Example: cinema123456
Password: 6 characters consists of lowercase letters, numbers and a dash. Example: t4w-wd3

Q. When can I login?

You can log in as early as 15 minutes before the scheduled streaming time.

Q. Can I share my username and password?

Each username and password is unique, can be used multiple times and can only be shared within the same household. However, it can only be used once at any one time.

Q. Can I logout and login?

Yes, you can. However, you may have to wait a minute or two before you can watch the film while checks are concluded to ensure that your username and password have not been shared or currently being used.

Q. When are the films available?

Zootopia
Start date: 04 December 2021, 12pm SGT/1pm JST
End date: 05 December 2021, 12pm SGT/1pm JST

Nomadland
Start date: 11 December 2021, 12pm SGT/1pm JST
End date: 12 December 2021, 12pm SGT/1pm JST

Note that the Virtual Screening Room from Filmbankmedia will end automatically at 12pm SGT/1pm JST on 5 and 12 December respectively, and the films will not be available thereafter.

Q. How many times can I watch the films?

The films can be played on demand, within the 24-hour window period.

Zootopia
Start date: 04 December 2021, 12pm SGT/1pm JST
End date: December 2021, 12pm SGT/1pm JST

Nomadland
Start date: 11 December 2021, 12pm SGT/1pm JST
End date: 12 December 2021, 12pm SGT/1pm JST

Note that the Virtual Screening Room will end automatically at 12pm SGT/1pm JST on 5 and 12 December respectively, and the films will not be available thereafter.

Q. I watched the film halfway. When I log back in, will it resume to where I stopped, or it will start from the beginning?

It will start from the beginning, but you can fast forward to the point where you stopped watching at the last login.

Note that the Virtual Screening Room from Filmbankmedia will end automatically at 12pm SGT/1pm JST on 5 December for Zootopia and 12 December for Nomadland, and the films will not be available thereafter.

Q. What are the available languages?

Zootopia and Nomadland are in English. English and Japanese subtitles are available.

Q. I have enquiries about my registration

Email to tcff@truecolorsfestival.com

Streaming on Virtual Screening Room from Filmbankmedia: Technicalities

Q. What are the system requirements?

You can watch on a PC/laptop on Windows or MacOS. Google Chrome (recommended), Firefox, Microsoft Edge or Safari. Internet Explorer is not supported.

A minimum internet connection speed of 5Mbps is required for streaming (over 10Mbps is recommended).

Q. Can I watch the films on my TV?

Use a HDMI cable to connect your computer to your TV, projector or monitor. Set top boxes including Apple TV, Firestick, etc, Games Consoles and all ‘casting’ or ‘mirroring’ technologies are not supported for security reasons.

Q. I’m using a computer, I’m not ‘casting’ to a TV and I can’t watch the film

Check your internet connection and refresh the browser.

Q. Can I watch the films on my phone/tablet?

Tablets and phones are not supported for watching the films

Q. Can I connect via VPN?

Users cannot be on any VPN (or similar) and must not hide their IP location information.

Others

Q. I have a question about the festival that is not about streaming or related technicalities.

For general enquiries, please email: info@truecolorsfestival.com

For press enquiries, please email: group@lightyears-comm.com

Harmony is created when characteristics come together and overlap

Musician / True Colors BEATS performer

ermhoi

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True Colors Festival 2020/2021

True Colors Festival (TCF) presented by The Nippon Foundation is a series of performing arts events presented across geographies, in celebration of diversity and inclusion as “One World One Family.”

Through festivals since 2006 in Vietnam, Cambodia, Laos, Myanmar, Singapore, and Japan, TCF has presented more than 1,100 performing artists from more than 30 countries and attracted more than 40,000 people.

The re-start of TCF 2020/2021 marks its commitment to tap on the power of the arts to connect artists and audiences in experiences such as music videos, film screenings, children’s programs, musicals, concerts, and workshops.

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