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True Colors THEATER

Frequently Asked Questions

Q. Is the online festival available to me?

Feature films are available to stream on The Projector Plus in Afghanistan, Australia, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Cyprus, Fiji, Hong Kong, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Zealand, Oman, Pakistan, Palau, Papua New Guinea, Philippines, Qatar, Republic of Korea, Samoa, Saudi Arabia, Singapore, Solomon Islands, Sri Lanka, Syrian Arab Republic, Taiwan, Tajikistan, Thailand, Timor-Leste, Tonga, Turkey, Turkmenistan, Tuvalu, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Yemen.

Additional exclusions apply to select Feature films, please refer to our Country Exclusions page for more information.

Short films are available to stream via Vimeo, by viewers all over the world, except for viewers in China, Cuba, Hong Kong, Indonesia, Iran, Democratic People’s Republic of Korea, Sudan and Syrian Arab Republic.

Q. How accessible is this festival?

All films come with English subtitles. Japanese subtitles are available for selected films.

Q. Do I have to pay?

No, you can watch all the films as part of the True Colors Film Festival for free!

Q. Where can I stream the films for free?

The Feature films will be streamed on The Projector Plus. You will have to register for an account to stream our film selections there. Registration is free.

The Short films are available to watch on Vimeo

Streaming on The Projector Plus: Creating an account

Q. How do I create an account?

Register for free here. There is no subscription fee.

Q. When should I create an account?

You can create an account anytime. We advise that you create your account before the start of the festival (December 3) so that we can assist you before the festival begins in the unlikely event that you may experience issues.

For technical assistance, please email: info@theprojector.sg. The team will respond within two hours during operating hours, from 8:00 to midnight SGT.

Q. Why do I need to enter my date of birth when creating an account?

The Projector Plus is based in Singapore, and is subject to the regulation of the Infocomm Media Development Authority of Singapore (IMDA), which stipulates that viewers may only watch rated content according to their age. The Projector Plus collects your date of birth to ensure compliance with regulations.

By agreeing to their Terms & Conditions, you confirm that the date of birth you provide is your true date of birth.

Q. Why do I need to create a pin?

This will enable you to watch R21 content (content restricted to ages 21 years and up), provided you are of age to do so. 

Choose a memorable 4-digit pin, and don’t share it with others. Make sure you remember your pin, otherwise only we can reset it for you.

If you need to reset your pin, email: info@theprojector.sg, with the subject “R21 Pin Reset” and we will help you set up a new pin. There may be delays to the R21 Pin reset, so please save it in a safe space!

Q. Why do I have to input the pin to see some trailers?

The Infocomm Media Development Authority of Singapore (IMDA), which The Projector Plus is subject to, requires that all R21 content, including trailers and features of film, be accessible only via a valid R21 pin.

Q. How many times can I watch the film?

You can watch the film as many times throughout the festival period, unless otherwise stated on the film listing. Please visit our Country Exclusions page for more information.

Q. I tried to create an account, but nothing happens when I click “Create Account”. What do I do?

Check that you have not used spaces or special characters in the information you have filled in:

E.g., First Name: XXX XXX – Omit spaces in your first or last name.

E.g., Password: p@ssword! – The system only accepts Alphanumeric passwords.

Q. I forgot my password, what do I do?

You may reset your password via The Projector Plus platform anytime.

Q. I would like to change my password, how do I do that?

You may reset your password via The Projector Plus platform anytime.

Q. I forgot my pin, what do I do?

Email: info@theprojector.sg, with the subject “R21 Pin Reset” and we will assist you.  There will be delays expected for R21 Pin resets.

Q. I would like to change my pin, how do I do that?

Pin management is currently not available. Try your best to stick with the one you chose. Otherwise, email: info@theprojector.sg, and we will assist you. There will be delays expected for R21 Pin resets.

Streaming on The Projector Plus: Technicalities

Q. What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. 

The platform does not support Microsoft Edge browser at the moment.

You will need a broadband or fiber internet connection. Dial-up will not work.

Q. Can I watch the content on my mobile devices?

Yes, you can watch the content using Chrome and this requires Android 6.0 or later or on Safari and this requires IOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Q. Can I watch the content on my SmartTV?

For now you can:

– Use screen mirroring between your device and TV
– Connect a HDMI cord from your laptop to TV

You will be able to Airplay on 4th Generation APPLE TV and Chromecast is available on selected devices.

If you have issues with the above recommendations, email info@theprojector.sg. The team will respond within two hours during operating hours, from 8:00 to midnight SGT.

Q. The film is stalling, and I am stuck at buffering, what do I do?

If your internet connection is poor or inconsistent, you may experience problems during playback. Please ensure you are not downloading other content simultaneously. It may be best to restart your computer and try streaming on an incognito browser.

Q. I’m based in one of the countries listed in Asia and the Pacific, but it says the film is not available in my region, why?

All films are not available in China and the Democratic People’s Republic of Korea. Additional exclusions apply, please refer to each film listing for details. Read our Country Exclusions page on the festival website.

Further, please do not use VPNs, or your work laptop to watch the films. If you’re using neither, please try with another device. Occasionally, you may just need to clear your cache and refresh your browser. The film streams are going through several layers of anti-piracy security before being allowed to stream and sometimes this results in a false error message regarding the region.

Others

Q. I have a question about the festival that is not about streaming or related technicalities.

For general enquiries, please email: info@truecolors2020.jp

For press enquiries, please email: group@lightyears-comm.com

Meet The Family: Mariko Mori

By True Colors Festival Team

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True Colors Festival 2020/2021

True Colors Festival (TCF) presented by The Nippon Foundation is a series of performing arts events presented across geographies, in celebration of diversity and inclusion as “One World One Family.”

Through festivals since 2006 in Vietnam, Cambodia, Laos, Myanmar, Singapore, and Japan, TCF has presented more than 1,100 performing artists from more than 30 countries and attracted more than 40,000 people.

The re-start of TCF 2020/2021 marks its commitment to tap on the power of the arts to connect artists and audiences in experiences such as music videos, film screenings, children’s programs, musicals, concerts, and workshops.

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